Predix Edge Manager Common Errors

The following are general issues you may experience when using Edge Manager.

500 Internal Server Error When Importing Device List

When importing a device list, you receive the following error:
500 Internal Server Error
Failed to upload the devices. An unexpected error has occurred, try again later.

Cause

The device list may not meet the required format.

Solution

Verify the following:
  • The file is a valid CSV file with a .csv file extension.
  • The file contains only the following required fields:
    • modelID
    • did
    • name
    • sharedSecret

Device System Up Time "Unknown"

On the Device Summary page, in the Health information, if the System Up Time is displayed as "Unknown" this can mean there is a timing (or clock) issue on the device itself that is causing a negative up time to be recorded when Predix Edge syncs to the cloud. If you see this status, you should check your device for clock issues.

"Set Up Your Redirect URI" Error

If you try to login and receive the message: "You should not see this page. Set up your redirect URI," your session has timed out.

Solution

Re-enter your Edge Manager URL (for example, https://<your-tenant-id>.edgemanager.run.asv-pr.ice.predix.io), and sign in.

Error Messages

If you receive any of the following error messages, file a support ticket:
  • Incorrect application URL
  • Unable to get user token
  • Unable to create session
  • Unable to get tenant configuration
  • Network connection to the authorization server for the tenant management service access token has timed out.
  • Network connection to tenant management service has timed out.
  • Tenant management service request has timed out.
  • Request to the authorization server for the tenant management service access token has timed out.
  • Unable to get tenant management service access token.
  • Unable to get tenant configurations from the tenant management service.