Contacting Support

Follow these instructions to request an instance of Edge Manager if you have a Predix Europe account.

About this task

Note: Edge Manager has the following prerequisite:

You must have a Predix account with an org, space, and UAA service instance. See t_registering_for_a_predix_account.html#task_a0b9d32e-24ff-4c84-a210-713527bce17c.

Procedure

Go to the Predix portal at http://predix.io, and click Support.
Click File a support ticket, and provide the following information in the Description field:
- Customer Name – Your business name, or the business name of the account to create.
- Email Address – The email address where Predix will send the provisioned Predix Edge Manager URL.
- Org Name – The organization name associated with the Predix account that has been created for your business.
- Space Name – The space created in your org.
- Tenant ID – This will be used as a custom sub-domain name in the provisioned Predix Edge Manager URL.
  Note: The tenant ID should be short (more than two characters, but less than 32). It can contain only alphanumeric characters and hyphens.
- Reason for requesting Predix Edge Manager access – Description of the use case and customer details. For example, POC or demo.
You will receive an email containing the provisioned Edge Manager URL.
If this is your first time logging in, you are prompted to change your password. In the User Settings dialog box, enter the following:
- Old Password – Enter the password you logged in with.
- New Password – Enter a new password.
- Confirm Password – Re-enter your new password.
  Note: Your password must:
  - Be at least eight characters long and not more than 15 characters long
  - Contain at least two uppercase letters
  - Contain at least one lowercase letter
  - Contain at least two numbers
  - Contain at least one special character
  - Not contain the user name
  - Not contain spaces
You see the Predix Edge Manager Dashboard, and the Control Panel pane on the left, where you can access Edge Manager features like Device Manager, Operations, Alerts, Repository, Bill of Materials, Commands, Connectivity, User Manager, Settings, and so on.