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Important Product Information
Quick Start
Types of Licensing
Architecture Guide
License Client
Local License Server
USB keys
FAQs and Troubleshooting
- How can I troubleshoot technical issues with my license activation?
- What are the Rules for Using Licenses in a Virtual Environment?
- Licensing Virtual Machines
  Use a host personal computer as the Local License Server to license virtual machines (VMs). This is particularly useful when your PC has multiple product software versions, each running on a unique VM.
- Can I Run the Licensing Client in a Virtual Environment on a Macintosh?
- Local License Server Does Not Return Error Responses
  When the local license server does not return error responses, no licenses are changed on the server.
- More Licenses are Allocated to Clients than are on the Local Server
- Updating Common Licensing: USB Key Not Recognized
  Rebooting the computer after removing hardware keys can help the License Client recognize the keys during the upgrade process.
- When can I plug in the hardware key?
- Troubleshooting USB Hardware Installation
- Changing the Default Local License Server Port
  The default port for the Local License Server is 3333.
- Changing the Default Port that Checks for NIC MAC Address Changes
  The default port number to check for a change in the Local Server License ID/NIC MAC address is 33331.
- What to Do When the LLS NIC MAC Address Changes
  Licenses leased and activated by your Local License Server are still valid in the event of a NIC MAC address (Server ID) change. However, a NIC MAC address change prevents subsequent cloud-based activities, such as activating, returning, and refreshing licenses.
- What do the lights at the end of the hardware key indicate?
- If I move the hardware key to another port, is it automatically detected?
- Managing Licenses when your Network Proxy Server Requires Credentials
- Setting the Security Protocol in Commands
  You can set TLS (Transport Layer Security) 1.1 or TLS 1.2 as an option in any of the Local License Server commands.
- How to Download the Latest Licensing Software
  The steps that follow describe how to download the latest Proficy Licensing software. Typically, you can download licensing software from the link and instructions provided in the order email. Otherwise, if you have an active Support contract, you can also download the licensing software from the link on the Knowledgebase (KB): https://digitalsupport.ge.com/s/article/Proficy-Licensing-Installer-DN. You will need a user name and password to download files from the email or KB article.
- Error Messages

Troubleshooting USB Hardware Installation

The License Client requires between 20 and 60 seconds to recognize and read a GE USB hardware key. The USB icon in the footer indicates the status of the hardware key. If no hardware key is detected, the icon is not illuminated. If the hardware key is detected and successfully read, the icon is illuminated. If the key is detected but has not been successfully read and is unable to interact with the License Client, the icon is illuminated with a red slash.

Note:

When you plug in the hardware key, an alert message may be displayed indicating that the computer is interacting with the hardware key, and the License Client does not automatically refresh.
On some older Windows operating systems, when you plug in the hardware key, there is no indication that the License Client is interacting with the hardware key, and the License Client does not automatically refresh.
In both of these cases, you may need to click the Refresh Data button on the View Licenses page to display the license information from the hardware key.

Adding a Dependency for hardware keys

If you have startup issues when using a hardware key, you can add a dependency on the hasplms service. If you are using Sentinel, refer to Adding Sentinel Dependency, or if you are using Wibu, refer to Adding Wibu Dependency topic for more information.

For any other GE software products starting as a system service (such as iFIX, CIMPLICITY, and Historian) and for the IGS driver, you should add dependency to Proficy Licensing service.