Runtime Error

Plant Applications Server or Common Licensing installation fails upon encountering a pre-existing installation.

About this task

This error typically occurs on machines that have Terminal Services enabled and where you are running a compressed setup that is not named setup.exe. The error occurs because the operating system fails to return the correct Fonts system folder, which causes a setup.exe exception during initialization.

In most cases, the operating system uses C:\Documents and Settings\\Windows, instead of a real Windows folder, and does not include a Fonts subfolder. The operating system fails when attempting to locate the Fonts subfolder. Refer to MSDN for additional information.

Procedure

  • Rename the single executable file to setup.exe, and run the installation again.
  • Disable Terminal Services on the machine, and re-run the installation.
  • Replace the compressed, single executable with a full DVD release.
  • Run the installation from Add/Remove Programs rather than launching the installation directly. Create the Fonts folder in the location where the setup is checking under the current user at Documents and Settings\\Windows\Fonts.