License Manager Connection Failure

The License Manager depends on the ProficyConnect database user.

About this task

If the Proficy Server Router log file indicates that it is waiting for the license manager connection and the license is installed correctly as confirmed through the License Viewer, the database users are likely not synchronized.

To check whether database users are synchronized, connect to the database (for example, SOADB) using SQL Server authentication with ProficyConnect as the user and proficy as the password. If the connection attempt fails, you must fix the database users.

Procedure

  1. Stop the following services:
    • Proficy Server Manager
    • Proficy Server Router
    • Proficy License Manager
  2. Connect to the SQL server as sa, under the main Security\Logins branch, then delete the ComXClient, ProficyConnect, and Proficydbo users.
  3. Run the following command as a database query:
    exec spSupport_ChangeDBOAccount
  4. Restart the Proficy License Manager and Proficy Server Manager services.

Results

All the services controlled by Proficy Server Manager should start up.