License Server Startup Failure

The Plant Applications Server License Manager service may not start due an incorrect database password stored in the registry.

About this task

As the Proficy Server License Manager service is used to change the password, you must reset the database passwords to correct this issue.

Procedure

  1. Set the proficydbo password to the default password, proficydbo, in SQL Server.
  2. Set the comxclient password to the default password, comxclient, in SQL Server.
  3. Delete the encrypted passwords from the registry:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Proficy\Plant Applications\Proficy Server\DBParam1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Proficy\Plant Applications\Proficy Server\DBParam2
  4. Start Proficy Server License Manager to initialize the registry to the default.
  5. Reset the password using the Administrator.