Known Issues

  • You must run the License Client with Administrative privileges in order to activate, return, or refresh a license. When not run with Administrative privileges, the License Client displays "No license found.”
  • If the License Client detects a hardware key, it no longer reads software licenses.
  • When you license the product more than once, the License Client detects and displays the first instance.
  • Insert one hardware key at a time. If the License Client detects multiple hardware keys, it ignores them and looks for software keys instead.
  • The License Client does not write to hardware keys in a remote session.
  • Use a GE USB hardware key or local license server to store licenses for use in virtual environments. Licenses stored on your hard drive in virtual environments, including VMware® ESXi™ Server and Hyper-V, are not supported.
  • If you are using Windows Server 2003, you must install the latest service pack for Windows 2003 Server, and you must also install the update described in http://support.microsoft.com/kb/938397.
  • If you are using Windows Server 2012 R2, you must install the update described in http://support.microsoft.com/kb/2919355.
  • If you are using Windows 7 SP1, Windows Server 2008 R2 SP1, Windows Server 2008 SP2, or Windows Server 2012, you are required to have the latest Windows Updates to enable TLS 1.2 as default secure protocol.
  • Activating licenses from the GE Cloud Server onto Windows XP SP3 or Windows Server 2003 SP2 computers is no longer supported.
  • We recommended you have no more than 350 number of activation codes on your Local License Server. Consider using an additional server for additional activation codes.
    Important: This is a general recommendation and is dependent on your network timeout period and proxy server settings. Please consult with your IT network professional.
  • The local license server cannot resolve the MAC address of computers that have a virtual network adapter installed. This is the case in all installations of Microsoft Hyper-V, and results in an inability to activate licenses.
  • The following procedure enables the IPv4 protocol on your physical adapter:

    General Steps:

    1. Access the Network Connections area.
    2. Access the properties of the physical adapter listed.
    3. Enable IPv4.

    Steps for Windows Server 2008 R2:

    1. Open the Control Panel.
    2. Navigate to the Network and Sharing Center.
    3. Click Change Adapter Settings.
    4. Right-click Local Area Connection and click Properties.
    5. Select Internet Protocol Version 4 check box.

    The physical adaptor with IPv4 enabled is then assigned the same MAC address as the virtual adapter, which can then be located by the GE License Server when activating licenses.

    • If you are logged into a Windows computer with the built-in administrative account Administrator and you start the License Client application two or more times in quick succession, you can generate the following error message (even if you are not running within a virtual machine):
      “Error: Licensing detected a Virtual Machine. Please change your settings to use a local license server”
      If this error appears, open the Windows Task Manager and check the list of running applications for multiple instances of the LicenseManager program. If there is more than one LicenseManager program running, close all programs and then restart the LicenseManager.
      Note: You should not run multiple License Client applications at the same time.