Troubleshooting Steps for Web-based Clients

Issue Workaround
Even after installing Web-based Clients, you cannot access Configuration Hub. Start the GE Operations Hub Httpd Reverse Proxy and the Data Archiver services.
The WhereTo page is displayed when you logout and login to the Web Admin console without closing tab or browser. Logout and close the tab or browser and reopen it.
Internet Explorer is not supported for the latest Web-based Clients. There may be some formatting issues in the text. Use Google Chrome for better viewing experience.
This Site Can’t be reached issue is encountered.

User should start the GE Operations Hub Httpd Reverse Proxy Service
Unable to login due to some certificate issues. Follow the steps provided under Connecting to External UAA section.
After logging in to Web-based Clients, the Web-based Clients are not connected successfully to the Historian server.
  • Ensure that the Enforce Strict Client Authentication and Enforce Strict Collector Authentication options are disabled in the Data Stores Security section in Historian Administrator.
  • Make sure you have given a valid UAA URL while installing the Historian Server.
Clients or users are not created because the required services were not running during the installation of Web-based Clients.
  • An error message appears when you access Web-based Clients or Trend Client.
  • The visualization client is not found. The following error message appears: No client with requested id: historian_visualization
  • When you attempt to log in to Historian UAA, a message appears, stating that the credentials are incorrect.
 Use the Web based configuration tool to point to a different Configuration Hub and UAA instance. By default, this tool is located in the following folder: C:\Program Files\GE Digital\Historian Config
If you install iFIX on a machine that has Historian Web-Based Clients, the reverse proxy service stops working.

Restart the reverse proxy service - GE Operations Hub Httpd Reverse Proxy.