Frequently Asked Questions

Frequently Asked Questions

This topic covers the frequently asked questions (FAQs) for Integrity Mobile app.
  1. How are inspections uploaded to the APM?
    After the collection of inspection data is complete, the inspection can be uploaded back to APM. The process of uploading occurs in the following sequential steps:
    1. Scheduler job is initiated on the APM server to sync back all inspection and related record data. This includes all field data entered in the offline forms and any new records created during the data entry.
    2. Images are uploaded to APM in batches based on the file size.
      Note: The uploaded images are referred as Reference Documents in APM, those reference documents are initially only linked to the originating record, such as the finding or sub-inspection.
    3. Inspection Scope Documents are uploaded to APM. For more information on the Inspection Scope Documents, see Workflows>Inspection Planning Workflow section in the Inspection Management module.
    4. Any Inspection Recommendations that are created during step 1 are linked to their corresponding Finding and Reference Documents.
    5. The download fields on the inspection are reset on the APM server. At this point, the inspection is now unlocked on the APM web client and can be checked out by another inspector, if required.
    6. The inspection data, all related records, images, and documents are deleted from the Integrity Mobile app’s internal database.
      Note:
      • A failure in any of these steps will result in the inspection remaining on the device. The My Inspections page will have the Sync Errors label applied in the Action column. You can open the inspection to view the reason for the failure, correct any data entry errors, and retry.
      • If field update is failed in a related record, you can open the offline record editor for the record and select Sync Errors to view a list of reason for a failure such as a field validation failure.
  2. An Inspection that I downloaded to my device has been deleted from the server. How can I remove this Inspection from my device?
    For a deleted Inspection, the Remove from Device option appears in the My Inspections page.
    1. Sign in to the Integrity Mobile app in online mode.
    2. Complete one of the following steps:
      • Access the My Inspections page and select either Upload, Checkout, or Sync Error in the Action column
      • Reopen the My Inspections tab.
      The Remove from Device option appears for each Inspection that has been deleted from the server.
    3. Select Remove from Device.

      The downloaded Inspection is deleted from your device.