Acknowledge an Alarm Notification

About this task

To acknowledge an alarm notification, your role must have appropriate rights configured in Plant Applications Administrator. As an operator or supervisor, you can access the Notifications pane to acknowledge an alarm notification.

Procedure

In the main navigation bar, select

The Notifications pane appears.

The alarm notifications that appear in the Notifications pane are displayed based on the scenarios described in the following table.


Scenario	Alarm Notification Behavior
When the variable value violates an alarm condition for the first time.	A new alarm event is added for the alarm condition and the notification for the alarm condition is added to the Notifications pane. The time when the alarm was added appears in the Start field. The date and time is displayed in the format is mm/dd hh:mm (Example: 09/29 09:20) or dd/mm hh:mm (Example: 29/09 09:20) based on the localization settings. When you hover over the date and time, the complete date and time appears on the tool tip in the format mm/dd/yyyy hh:mm:ss or dd/mm/yyyy hh:mm:ss based on the localization settings. The End field appears blank for the open alarm.
When the variable value is within the specification limits for all current and past events.	The alarm event is deleted for the alarm condition, and the alarm notification is removed from the Notifications pane.
When the variable value is modified to be within the specification limits for an event. However, any past or current events still include variable value violating the alarm condition.	The time when the variable value was modified to be within the specification limits for an event appears in the End field. The date and time is displayed in the format is mm/dd hh:mm (Example: 09/29 09:20) or dd/mm hh:mm (Example: 29/09 09:20) based on the localization settings. When you hover over the date and time, the complete date and time appears on the tool tip in the format mm/dd/yyyy hh:mm:ss or dd/mm/yyyy hh:mm:ss based on the localization settings.The number of batches for which the alarm notification is still unacknowledged also appears.
When a closed alarm event is reopened because the variable value was modified to a value that violates the alarm condition.	The closed alarm event is reopened for the alarm condition and the notification for the alarm condition appears in the Notifications pane. The time when the alarm was added initially appears in the Start time option. The date and time is displayed in the format is mm/dd hh:mm (Example: 09/29 09:20) or dd/mm hh:mm (Example: 29/09 09:20) based on the localization settings. When you hover over the date and time, the complete date and time appears on the tool tip in the format mm/dd/yyyy hh:mm:ss or dd/mm/yyyy hh:mm:ss based on the localization settings. The End time option value appears blank for the open alarm.

In the Notifications pane, the priority is indicated by the numeric color-coded indicators described in the following table.


Indicator	Description
	A high priority alarm.
	A medium priority alarm.
	A low priority alarm.

In a notification, select Show More.
A detailed view of the notification appears, displaying a sparkline (a line chart without axes or coordinates) between the two dash lines that indicate upper and lower reject or warning limits of the variable value as configured in the alarm template. If there is a product change associated with the variable, the dash lines appear modified, indicating the upper and lower reject or warning limits of the variable value for the new product.
By default, the sparkline plots a line graph based on the variable values trending four hours before and after the variable value on which the alarm was created. The actual variable value on which the alarm was triggered is indicated by a red dot.
Note: You set the duration of the time range for the variable value in the BorderDuration site parameter for Alarms in Plant Applications Administrator. By default, the value of the BorderDuration site parameter is set to 240 minutes.
Tip: In the Notifications pane, select Expand All to access the detailed view of all notifications. You can then select Collapse All to go back to the summary view of all notifications.
Select Perform to enter cause and action reasons if configured in the Alarm Template in Plant Applications Administrator.
The Perform button appears only when the Alarm Template is configured to enter the cause and action reasons for acknowledging the alarm notification.
The Edit Alarm window appears.
In the CAUSE REASONS section, select Add reasons, and then select a reason and associated subreasons, as applicable, for the cause of the alarm notification.

Note: The values in this section are populated based on the cause reason tree you configure for the alarm in Plant Applications Administrator.
In the ADD COMMENTS section, select Add comment to enter a new comment for the specified cause reason or to modify or delete any comments entered earlier for the alarm notification. You can delete or modify only those comments that were added by you.
In the Edit Alarm window, select the Actions tab.
In the ACTIONS REASONS section, select a corrective action for the cause of the alarm notification. The values in this section are populated based on the action reason tree you configure for the alarm in Plant Applications Administrator.
In the ADD COMMENTS section, select Add comment to enter a new comment for the specified action reason or to modify or delete any comments entered earlier for the alarm notification. You can delete or modify only those comments that were added by you.
Select the ACKNOWLEDGE check box to acknowledge the notification.

Note: The ACKNOWLEDGE check box is enabled only when you have entered the appropriate cause and action reasons for the alarm notification.

Tip: Alternatively, you can skip this step and select Acknowledge for the alarm notification in the Notifications pane to acknowledge the notification later.
Optional: Select Acknowledge All in the Notifications pane to acknowledge all notifications at once.
Only those alarm notifications for which your role has appropriate rights are acknowledged.

Results

The acknowledged notification is removed from the Notifications pane.