About Acknowledgments and Recommendations in AHM

As you view and analyze health information for an asset, you can use recommendations and acknowledgments to manage health indicators with warning or alert statuses.

Recommendations

While viewing any asset on the Health Summary page, you can review existing performance recommendations related to the asset or create a new General Recommendation based on either a health indicator status or on an event.

When you create a new recommendation based on a warning or alert health indicator status, it is linked automatically to the related asset and populated with various information about the health indicator and asset. Likewise, when you create a new recommendation based on an event, it is linked automatically to the related asset and and populated with various information about the event and asset.

Note: Recommendations will be linked to the corresponding records only if a relationship definition is defined between the General Recommendation family and the respective asset family.

Acknowledgments

You can acknowledge a warning or alert status of a health indicator in order to temporarily suppress the negative status indication where cumulative statuses are displayed on the Health Summary and Asset Health Manager Overview pages. When you acknowledge a health indicator status, the information displayed for the individual health indicator will show the actual warning or alert status, but the status will be counted as normal when a cumulative status or status summary including that health indicator is determined.

By acknowledging alerts and warnings, you can notify other users that the conditions causing the negative status have been reviewed. Typically, you would acknowledge a warning or alert after analyzing the cause and creating a recommendation to address the issue.

You can specify that an acknowledgment is one-time, which will suppress the warning or alert only until a new reading is added to the health indicator, or that it lasts until a certain date. If you specify that it lasts until a certain date, the warning or alert will be suppressed until a new reading is added after the expiration date, regardless of any warning or alert readings that are added in the meantime, or until the health indicator returns to normal status. For example, you could acknowledge an alert status and specify that the acknowledgment is valid until the target completion date for a related recommendation that addresses the underlying cause of the alert condition.