Getting Started

How do I deploy Predix Edge?

Instructions for accessing and deploying Predix Edge to VMWare ESXI, VMWare Fusion (Mac), VMWare Workstation (Windows) are available here.

How do I enroll my device?

Prerequisites:
  • Edge manager tenancy.
  • Predix Edge image.
  • Internet connectivity.
  • Corporate proxies (Check with your Network Administrator if you need assistance).
  1. Edge Manager – Go to the Device tab and add your device.
  2. From the Predix Edge Technician Console:
    • Device configuration including time settings, proxy settings, network settings.
    • Input your device id, shared secret and Edge manager URL.
    • Choose enroll option.
  3. Edge Manager – Confirm device is enrolled by checking that it is online in the status window.

How does GE Digital support Predix Edge? Who can I call if I have a problem?

GE Digital provides Tier 1, Tier 2 and Tier 3 support for the Predix Edge Virtual Machine Image and packaged Predix Edge application services. We also provide support for GE embedded systems engineering teams to build their own image to embed in custom or third-party devices, with the following caveats: 
  • We will provide support for the production code from which the image is built. However, support for the resulting image and additional integration code (e.g., board support packages) is the responsibility of the GE team who created the build.  
  • We do not support any modifications to the source code itself (i.e., forking of the standard code base). 

The End Customer support plan for GEBU apps and solutions enabled by Predix Edge is the responsibility of the GEBU product team to define and manage. 

Support Process

The support plan for Predix Edge follows GED’s standard process, which is documented at the GE Digital support website.

Acceleration Plans will be made available post-GA. Contact the Predix Edge product management team in the event of customer requests for enhanced support. 

A System Builder kit and commercial developer support plan will be made available post-GA. Contact the Predix Edge product management team in the event of customer requests for more dedicated pre-sales Predix Edge support.

Why can't I get a network on BLUESSO?

If you are unable to connect your device to your network, check the following:
  • Are you on Wi-Fi or physically connected to a network?
  • Make sure your device is up and running.
  • Ensure your hypervisor Network Address Translation (NAT) is sharing your host IP address.
  • Ensure your proxy settings are correct.
  • Is there a firewall? If so, do you have access to get through the firewall?