Requesting Support
Prior to contacting GE Technical Support for problems with your Predix Edge Gateway 3002, please have the following information ready:
- Your company name and Customer Service Number (CSN)
- Device ID (Dell Service Tag), found on a black label on the unit
- Purchase date (if known)
- Description of the problem/issue and when it started to occur
Technical Support Options
Website: digitalsupport.ge.com
| Locale | Support Languages | |
|---|---|---|
| Americas | [email protected] | English |
| Europe, Middle East and Africa | [email protected] | English, French, German, Italian, Czech, Spanish |
| Asia Pacific | [email protected] | Chinese, Japanese, English |