Solve Minor Operating Problems | Historian for Cloud 2024 Documentation

Issue	Suggested Action
After setting the system clock back, browsing the collector from Historian Administrator produces a Visual Basic script error.	Delete temporary Internet files and restart Internet Explorer.
With the Historian Administrator, switching usernames causes the system to reject the login if the User must change password at next login option is selected at time of user creation.	New users with this setting must log in to the appropriate Windows operating system at least once. If the login attempt fails, run Historian Administrator as an administrator, and log in with a new username and password.
Excel Sample Reports do not display data.	When opening a Sample Excel report, you may receive a message prompting you to update all linked information in the workbook (Yes) or keep the existing information (No). It is recommended that you select No and keep the existing information. The links will be automatically updated for your worksheet. Save your worksheet after the links have been updated.
Need to connect an Historian Server to an Historian Client through a firewall.	Open port 14000 to enable client to server connection through a firewall.
Receiving archive offline failed writes messages.	These occur when the timestamps of data being sent to the archiver are not in the valid time range of any online archives. For example, failed writes occur when the timestamps appear before the oldest archive, the archive is offline, or timestamps are more than 15 minutes past the current time on another archiver.

After setting the system clock back, browsing the collector from Historian Administrator produces a Visual Basic script error.

Delete temporary Internet files and restart Internet Explorer.

With the Historian Administrator, switching usernames causes the system to reject the login if the User must change password at next login option is selected at time of user creation.

New users with this setting must log in to the appropriate Windows operating system at least once. If the login attempt fails, run Historian Administrator as an administrator, and log in with a new username and password.

Excel Sample Reports do not display data.

When opening a Sample Excel report, you may receive a message prompting you to update all linked information in the workbook (Yes) or keep the existing information (No). It is recommended that you select No and keep the existing information. The links will be automatically updated for your worksheet. Save your worksheet after the links have been updated.

Need to connect an Historian Server to an Historian Client through a firewall.

Open port 14000 to enable client to server connection through a firewall.

Receiving archive offline failed writes messages.

These occur when the timestamps of data being sent to the archiver are not in the valid time range of any online archives. For example, failed writes occur when the timestamps appear before the oldest archive, the archive is offline, or timestamps are more than 15 minutes past the current time on another archiver.