Authentication Issues Error

When you try to access the user interface for any required service, for example, Downtime app service, the system displays the '401 Unauthorized Error'. This indicates that the credentials you entered could not be authenticated using the token in the HTTP "Authorization" header.

Possible root cause: The following issues could cause the error related to authentication issues:

• The token is missing from the header or is invalid.
• The "Authorization" header is missing or is invalid.
• The token has expired or is deleted.

Resolution: The following methods can help resolve the error:

• Verify that you entered the URL correctly.
• Clear the browser's cache.
• Verify that you entered your credentials correctly.