Action Tracking Workflow

Overview of the Action Tracking Workflow

The Action Tracking workflow captures and documents actions. This process begins with creating an action and ends when the action is assigned and closed. Actions may originate from various sources, such as workflows for anomaly tracking, equipment health, and failure elimination, or from users observing conditions during operator rounds.

The Action Tracking process is designed to add value to an organization by systematically identifying, tracking, and documenting issues that cause value loss or pose significant risks. Benefits include:
  • Improving asset strategies
  • Building a knowledge base of solutions for the organization

To monitor the efficiency and effectiveness of this process, create a record for each instance of the Action Tracking process and track it to closure.

Access Action Tracking Workflow Dashboard

Before You Begin

Ensure that:
  • APM version must be V5.0.0.0 or above (Postgres & SQL database).
  • Asset Hierarchy should be implemented.

Procedure

  1. In the Applications menu, navigate to the TOOLS section.
  2. Select Catalog.
  3. Select Home → Public → Action Tracking Workflow → Dashboards folder.
    The corresponding Catalog items appear in the grid within the workspace for the selected folder.
  4. Select the Action Tracking Workflow catalog item.
    The Action Tracking Main Dashboard is displayed will the following widgets:
    • Heat Map - Overdue Age vs Recomm Priority: Displays the Count of Actions in an Overdue Age Range and Recommendation Priority Category
    • Action Tracking Main: Displays the main Action Tracking widget that shows User based Action Data
    • Actions per Type for the Last Year: Displays the Count of Actions created in the last one year till the present date divided by Action Type & State
    • Actions Completed by Quarter: Displays the quarterly Count of Actions completed in a given quarter in the last one year till present date divided by Action Type & Quarter
    • Overdue Actions: Displays the Count of Actions that are overdue i.e., crossed the Target Completion Date
    • Usage Over Time : Displays the Quarterly Count of Actions created in a given Quarter in the last one year starting from present date bifurcated by Quarter

Heat Map Widget

The Heat Map widget displays recommendations by overdue age and priority category, with:
  • X-axis priorities: Low, Medium, High, Undefined (NULL)
  • Y-axis overdue days: 0-30, 30-60, 60-90, 90-120, Above 120
Note: The graph starts with Undefined/NULL and moves towards High priority, shown in red.

When you select a cell within the Heat Map you will be directed to a detailed query view. This view corresponds to the count of recommendations within the selected cell, filtered by the specified overdue age range and priority category. Additionally, selecting a hyperlink in the Recommendation ID column navigates you to either a custom or default datasheet of the recommendation, contingent on the action or recommendation type.

Actions per Type for the Last Year

The Actions per Type for the Last Year widget provide you with insights into the distribution of recommendations over the past year. It features a bar chart that illustrates the count of recommendations created during this period, categorized by action type and state. Each bar in the chart is segmented to reflect various states of recommendations, such as Accepted, Approved, Completed, In Progress, Pending, Pending Approval, Proposed, and State Undefined for NULL states.

This widget provides you with a comprehensive overview of the status and categorization of recommendations, enhancing your understanding and decision-making process.

This widget allows you to interact with the data visually and analytically. By selecting a segment or stack within the bar chart, you can view a detailed query of individual action records that match the count, action type, and state you specified. Additionally, by clicking on the hyperlinks in the Recommendation ID column, you can access a custom or default datasheet of the recommendation, tailored to the specific type of action or recommendation.

Action Tracking Main

The Action Tracking Main widget is designed to help you monitor actions and recommendations related to specific users and assets. This widget displays a list of actions and recommendations that have been created by, reviewed by, or assigned to a particular user. Additionally, it focuses on actions linked to a specific asset within a defined time period, all of which are configurable through the Dashboard filter.

This widget provides you with detailed insights into each action or recommendation, thereby enhancing your ability to track and manage these elements effectively.

By selecting the hyperlinks in the Action Type column, you can access either a custom or default datasheet of the recommendation, depending on the action or recommendation type.

Actions Completed by Quarter

The Actions Completed by Quarter widget is designed to offer insights into the volume of actions and recommendations completed over the past year. This widget presents the data in a structured format, displaying the count of completed actions and recommendations, categorized by action type and quarter.

The widget's interactive features allow you to explore the data in detail. By selecting a count value in the Count column, you can view a detailed query of individual action records that correspond to the selected count. Additionally, selecting a hyperlink in the Recommendation ID column provides access to either a custom or default datasheet of the recommendation, based on the specific type of action or recommendation.

Overdue Actions

The Overdue Actions widget helps you monitor actions and recommendations that have exceeded their target completion dates. This widget displays the count of overdue actions and recommendations, which are associated with a specific asset and time period, as determined by the Dashboard filter settings. The count is further categorized by the state of the action or recommendation, including Accepted, Approved, Completed, In Progress, Pending, Pending Approval, Proposed, and State Undefined for NULL states.

You can select any count value in the Totals column to view a detailed query of individual action records. These records correspond to the selected count and are created within the specified time range and linked to the specified asset.

Additionally, clicking on a hyperlink in the Action Type column allows you to access either a custom or default datasheet of the recommendation, tailored to the specific type of action or recommendation.

Usage Over Time

This Usage Over Time widget is designed to provide a comprehensive view of the quarterly trends in the creation of actions and recommendations over the past year. This widget visually represents the data in a graph format, segmented by quarter, allowing you to easily identify patterns and trends.

You can select any data point on the graph to access a detailed query of the actions or recommendations associated with that quarter. This interaction provides further insights into the specifics of each entry. Additionally, clicking on a hyperlink in the Recommendation ID column directs you to either a custom or default datasheet of the recommendation, depending on the action or recommendation type.

This enhances your understanding of the recommendations and supports effective decision-making and analysis.