Failure Elimination Workflow

Failure Elimination Workflow Overview

Failure Elimination Workflow (FEW) process is a step-by-step methodology that includes the following steps:


S.No	Step Name	Description
1	Identify bad actors and trigger a Root Cause Analysis (RCA).	Identify the bad actors and then initiate an RCA to eliminate the root cause.
2	Assign an owner.	Assign an owner to the RCA who will work on the RCA. If, however, you want to hold on the RCA up to a certain date, you can de-escalate it.
3	Perform RCA.	Perform the RCA by identifying corrective and preventive actions (CAPA), their execution and evaluation of the effectiveness in eliminating the cause. You can use the existing RCA templates to create a Logic Tree.
4	Execute actions.	Implement the actions identified in the Recommendations to avoid future occurrence of the failure.
5	Evaluate actions.	After you implement the Recommendations, track the RCA using a Tracking Item, which allows you to define the threshold cost and count. You can also use the quarterly CM count and cost trends to understand the impact of the actions. If the actual cost and count for tracked assets exceed the threshold values, an email is sent to the RCA Owner, stating that the failure criteria is breached.
6	Mark the RCA complete.	If the RCA does not breach for a year, an email is sent to the RCA Owner. Using your discretion, you can continue to monitor the RCA or mark the RCA complete, and then mark the FE Workflow status complete. Even after the FE Workflow is marked, complete you can reopen it until the RCA is marked complete.

Access the Failure Elimination Dashboard Page

Procedure

In the Applications menu, navigate to the TOOLS section.
Select Catalog.
Select Home > Public > Workflows > Failure Elimination Workflow > Dashboards.
The corresponding Catalog items appear in the workspace for the selected folder.
Select FEW Failure Elimination Dashboard.
The Failure Elimination Dashboard page appears.

Step 1: Identify Bad Actors and Trigger RCA

About This Task

This topic describes how to identify the bad actors and then initiate an RCA to eliminate the cause.

Procedure

Access the Failure Elimination Dashboard page.
In the FAILURE ELIMINATION WORKFLOW STEPS section, select Step 1: Identify Bad Actors and Trigger RCA.
Identify the bad actors using the sections available in the page.
For each asset identified as a bad actor, in the INITIATE RCA section, in the INITIATE RCA - ALL ASSETS select Click Here.
The FEW Initiate datasheet appears.
Select the Trigger Flag check box, and then select .
RCA is initiated for the asset, and the asset no longer appears in the INITIATE RCA section.

What To Do Next

Step 2: Assign Owner.

Step 2: Assign Owner

Before You Begin

Identify bad actors and trigger an RCA.

About This Task

After you initiate an RCA, as a Reliability Analyst, you can assign an owner, who will then work on the RCA. If, however, you want to hold on the RCA for a certain period, you can de-escalate it.

Procedure

Access the Failure Elimination Dashboard page.
In the FAILURE ELIMINATION WORKFLOW STEPS section, select Step 2: Assign RCA Owner.
If you want to assign an RCA owner:
1. In the MANAGE WORKFLOW BACKLOG section, for the asset for which you want to assign an owner, in the ASSIGN OWNER column, select Click Here.
  The FEW Assign Owner datasheet appears. The RCA Owner box contains a list of all the users in the RCA Facilitator team.
2. In the RCA Owner box, select the owner.
3. Enter a value in the Description Note for RCA Owner box, and then select .
  The owner is assigned to the RCA. The status of the RCA changes to In Progress, and an email is sent to the RCA owner, providing the details and a link to the RCA.
  Note: If you have not logged in to APM, when you select the link in the email notification, the default dashboard appears. To access the RCA, in the Applications menu, select Reliability > Root Cause Analysis > My Analysis.
If you want to de-escalate an RCA:
1. In the MANAGE WORKFLOW BACKLOG section, for the asset for which you want to de-escalate the RCA, in the DE-ESCALATE column, select Click Here.
  The FEW De-Escalate datasheet appears. The Workflow Status box is populated with the value De-Escalate.
2. In the Next Review Date box, enter the date up to which you want to hold on the RCA, and then select .
  The RCA is de-escalated, and it is moved to the LIST OF FE RECORDS DE-ESCALATED section.

What To Do Next

Step 3: Perform RCA

Before You Begin

Step 2: Assign Owner

About This Task

You can perform an RCA by using the information of the associated asset such as Asset Strategies, Smart Signal Alerts, Rounds and Work History data. All sections are configured in such way to display data of the selected asset for a selected period of time.

Procedure

Access the Failure Elimination Dashboard page.
In the FAILURE ELIMINATION WORKFLOW STEPS section, select Step 3: Perform RCA.
The Perform RCA page appears, displaying a list of RCAs that are created.
In the ALL RCA HISTORY section, select the RCA that you want to perform.
The Analysis Summary page appears, displaying the RCA information.
Perform the RCA by completing each step, as indicated in the left pane. For more information, refer to About Root Cause Analysis.
If you create a Recommendation, the status of the RCA changes to Execute.

What To Do Next

Step 4: Execute Actions

Before You Begin

Step 3: Perform RCA

About This Task

Based on RCA findings, you can provide Recommendations (that is, Actions) to avoid future occurrence of any failure.

Procedure

Access the Failure Elimination Dashboard page.
In the FAILURE ELIMINATION WORKFLOW STEPS section, select Step 4: Execute Actions.
The Execute Actions page appears, displaying a list of RCAs that are created, along with a list of Recommendations to be implemented.
Select the Recommendation that you want to implement.
Enter values in the available fields, and then select .

What To Do Next

Step 5: Evaluate Actions.

Step 5: Evaluate Actions

Before You Begin

Step 4: Execute Actions

About This Task

After you implement the Recommendations, track the RCA using a Tracking Item, which allows you to define the threshold cost and count. You can also use the quarterly CM count and cost trends to understand the impact of the actions.

If the actual cost and count for tracked assets exceed the threshold values, an email is sent to the RCA Owner, stating that the failure criteria is breached.

Procedure

Access the Failure Elimination Dashboard page.
In the FAILURE ELIMINATION WORKFLOW STEPS section, select Step 5: Evaluate Actions.
The Evaluate Actions page appears, displaying a list of RCAs that are in progress.
In the TRACK RCA section, for the RCA that you want to evaluate, select the Track RCA link in the ACTION column.
The Analysis Summary page appears, displaying the Track section.
Select .
The Add/Edit Tracking Item window appears.
Enter values in the available fields, and then select .
The Tracking Item is created. The status of the RCA is changed to Evaluate.

What To Do Next

If the RCA does not breach for a year, an email is sent to the RCA Owner. Using your discretion, you can continue to monitor the RCA or mark the RCA complete, and then mark the FE Workflow status complete. Even after the FE Workflow is marked complete, you can reopen it until the RCA is marked complete.