Notification Management Adapter

About the Notification Management Adapter

The Notification Management Adapter supplies the communication between APM Connect and an SAP system.

You can create or update a notification using a General Recommendation record in APM Connect.

Create an SAP Notification from a Recommendation Record

Before You Begin

  • Ensure the Create EAM Notification field exists in the family of the necessary Recommendation record and that it also exists on the datasheet.
  • Ensure the EAM Notification Type field exists in the family of the necessary Recommendation record and on the datasheet as an enabled field. In the baseline database, Notification Type is already available in all baseline Recommendation families that exist for the purpose of using the SAP Adapters. It is not, however, included on any baseline datasheets or configured as an enabled field. The following instructions assume that an administrative user has enabled the field and added it to the datasheet.

Procedure

  1. Create a new General Recommendation record or access an existing Recommendation record.
  2. Link the Recommendation record to an Equipment or Functional Location record that represents an SAP Equipment or Functional Location.
    Note: If you select an Equipment or Functional Location record that does not exist in SAP, after you save the record, an SAP Notification will be created in SAP but its Equipment or Functional Location field will be blank.
  3. Select the Create EAM Notification? check box.
  4. In the Notification Type box, specify the type of notification that you want to create.
    Note: Unless otherwise configured, the default SAP Notification Type will be M2.
  5. Select .
    The record is saved.

Results

After you create a new Recommendation record, the adapter does the following:
  • Creates an SAP Notification in SAP.
  • Populates the Work Request Reference field with the ID of the corresponding SAP Notification.
  • Populates the Work Request Equipment field with the value in the Equipment field in the SAP Notification, as available.
  • Populates the Work Request Functional Location field with the value in the Functional Location field in the SAP Notification, as available.
  • After the Work Request Reference field is populated, the Create Work Request field is disabled.
    Note: If a Notification could not be created, a message appears indicating the problem. In addition, you will be unable to save the Recommendation record until you clear the Create EAM Notification? check box.

Update an SAP Notification from a Recommendation Record

Once an SAP Notification is created from a Recommendation record, the Recommendation record and the SAP Notification can be updated. This topic describes how to update an existing SAP Notification by updating the corresponding Recommendation record in APM.

Before You Begin

Note: Only Recommendation records with the Create EAM Notification? check box selected can be updated.

Create an SAP Notification from a Recommendation record.

Procedure

  1. Access a Recommendation record that you want to update.
  2. Select the field you want to update.
  3. Enter the updated information.
    For example, if you would like to update the description of an existing Recommendation record, modify the text in the Description box as needed.
  4. Select .

    The Recommendation record is updated in APM, and the SAP Notification is updated in your SAP system.