Troubleshooting Scenarios
Troubleshooting Scenarios
The following topics can help you troubleshoot issues that you may have with the Asset Strategy Management module:
Loading data via the ASM template dataloader gives a warning
Description
A field with the ID 'MI_RISK_RISK_MATRI_C' was not found in the family 'Risk'. No data will be loaded for this column
in the dataloader log.
Cause
The exported spreadsheet has a column Risk Matrix Name (MI_RISK_RISK_MATRI_C), which has incorrect field ID. The correct field ID is MI_RISKASSE_RM_NAME_C.
Solution
You need to replace the field ID from MI_RISK_RISK_MATRI_C to MI_RISKASSE_RM_NAME_C in the Risk sheet of the dataloader template to resolve the issue.
Link on the Plan ID field is not displaying in EAM Plan or EAM Plan Details records
Description
The Plan ID field in the EAM Plan or EAM Plan Details family can display ID in hyperlink. However, sometimes instead of the ID it displays an incorrect link.
Cause
The ITS URL field in the EAM system record not having the correct URL to the SAP system. This field has a default value as http://its_or_integrated_its_server_url/ that is causing the issue.
Solution
Add a valid SAP Web GUI URL to the ITS URL field of the active EAM System record. For more information about the field, refer to Create an SAP EAM System Record
Invalid Error Message when Creating a new Asset Strategy
Description
When you attempt to create a new Asset Strategy in APM, an error is displayed as Invalid Number Specified.
Cause
When you select Create Strategy, this calls the asset hierarchy. Since the asset hierarchy was not loading or failing, it causes the Create Strategy workflow to fail.
Solution
Create the missing Asset hierarchy using the Unified Asset Ingestion Data loader and then create a new Asset strategy.