Troubleshooting Scenarios

Incorrect Number of Routes are Shown and Data is not Uploaded

Description

  • You may not see all the assigned Routes in Rounds Data Collection (RDC)
  • Readings and recommendations are not uploaded, and warnings or errors appear

Cause

This may occur due to application cache issues.

Solution

Procedure

  1. Clear the application cache regularly.
    Warning: Clearing application cache will clear any offline data that is not synced to the cloud.
  2. Clear the device data on the APM mobile app. To do this:
    1. Go to Device Settings and select the check boxes for Route Data, Readings, Recommendations, and Documents.
    2. Select Done.
      This will remove any old data on the device.
  3. The frequency at which this activity must be performed depends on multiple factors such as Route scheduling, ML scheduling frequency, and user activity. We recommend doing this on a weekly basis, typically at the end of a work week.
    Warning: This action will delete data on the device; therefore, make sure all data is synced onto the server before performing this step. After the data sync is completed, the cloud icon () turns blue.

Routes, Readings, and Recommendations Disappear from the Device and Reappear Randomly

Description

  • Routes will appear and then disappear randomly on the APM mobile application
  • Readings and recommendations data collected on the devices suddenly disappears

Cause

This may occur if the Route is not marked for offline access

Solution

Many industrial settings do not have consistent network access to the APM server in the field. To avoid intermittent network connectivity, we recommend that you download Routes onto the device by enabling offline access. To enable offline access for a Route:
  1. Navigate to Health > Rounds Data Collection.
  2. Select the Assigned Routes tab.
  3. Select the Routes that you plan to work on for the day or shift, then select Enable Offline-Access ( ).

This will download the Route on to the device and you can work offline.

Do not select too many Routes for offline access because it will affect performance. Select only those Routes that you will work on for the current shift.

Readings and Recommendations are not Synced to the Server

Description

  • Readings and recommendations remain on the device, but are not uploaded to the server.
  • Readings and recommendations take a long time to upload.

Cause

This may occur if the network is weak and unreliable.

Solution

Many industrial settings do not have consistent network access to the APM server in the field. To avoid intermittent network connectivity, we recommend that you download Routes onto the device by enabling offline access.

After the Routes are fully downloaded onto the device (a solid blue Wi-Fi icon will be seen next to the Route in the Rounds Data Collection Overview page), disable the network connection.

To do this:

  1. Access the Settings option on the app.
  2. Select the Disable Network Connection check box.

When you are offline, continue to take readings and recommendations. The data collected is stored on the device; the app will not upload data while working offline. After you finish with the Route, you can mark it complete and proceed with the next Route. When data collection is complete, find a location with good network reception. Clear the Disable Network Connection check box; this triggers the connection back to the server and the data is uploaded on the server.

To increase upload performance, consider syncing throughout the day. For example, if you take 100 readings on a large Route, consider going online and uploading those readings. You can then continue the Route; when it is finished, you can mark it complete and then upload the remaining readings and recommendations. Encouraging users to upload more often will improve the server efficiency for all APM users. This will optimize the RDC performance on the device and will not overload the server by uploading large numbers of Routes simultaneously.