Frequently Asked Questions

This topic covers the frequently asked questions (FAQs) for Rounds Data Collection.

Where can I obtain the mobile app?
Download the APM mobile application from your company’s app store, which is linked to either Google Play or the iOS App Store. This will ensure the app uses your company’s VPN. It will also help in maintaining connectivity if the app is expected to be used in the Open Internet.
Which version of the app needs to be used?
Always make sure that the APM mobile app version matches the version of the APM web application; this applies for both hosted and on-prem releases.
What are the recommended device settings?
- Sync Interval: We recommend setting the device Sync Interval to at least 20 minutes. If Routes do not change frequently, consider a minimum of one hour or longer.
- Download Horizon: The Download Horizon should be consistent with how long you plan to be offline. If you are performing shift-based Routes, consider 8 or 12 hours. If you plan to be offline for several days, consider the 7-day option.
  Note: The smaller the horizon, the faster is the download performance.
- Batch Upload Size: If the network is expected to be very disruptive, readings will not sync or will take a lot of time to sync . To alleviate this, set the batch size to 10 readings.
- Maximum length of time (seconds) that is allowed to retrieve GIS data: This setting is available on the APM web application (Admin > Application Settings > Rounds Designer > Default Device Settings). We recommend retaining it at the default setting (2 seconds). This can be increased, but do not set this beyond 10 seconds.
Can I use a browser on a smart phone or tablet to collect readings instead of the app?
No. We do not recommend using the browser on smart devices to collect readings. This may result in data loss.
Is there a limit on the number of Routes that can be marked for offline access?
While it is possible to assign many Routes to users, we recommend that you only mark the Routes you will be performing in a shift for offline access. For example, if you have 50 Routes assigned and you only plan to run three during your shift, mark only those three Routes for offline access. If you were to select all 50 for offline use, the system will download the data for all 50 Routes and keep it in sync. This can lead to excessive sync times, making you wait for Route data that you may not need immediately. We suggest having no more than five Routes marked for offline access at a given time. This number is flexible and depends on the number of checkpoints on a given Route. Try to limit the total number of offline checkpoints to 750 or less.