Root Cause Analysis Upgrade

Upgrade or Update RCA to V5.0.6.0.0

Upgrading or updating to the V5.0.6.0.0 is a two-step process. You need to first upgrade to APM V4.6.2.0.0 or later and then follow the steps to upgrade or update to V5.0.6.0.0.

The following table provides you the reference to procedures to upgrade from an earlier APM version to the latest version.

Upgrade from Upgrade to Procedure
V5.0.0.0.0 through V5.0.5.0.0V5.0.6.0.0Upgrade from any version V5.0.0.0.0 through V5.0.5.0.0
V4.6.2.0.0 through V4.6.10.0.0V5.0.6.0.0Upgrade from any version V4.6.2.0.0 through V4.6.10.0.0

Upgrade from any version V5.0.0.0.0 through V5.0.5.0.0

This module will be upgraded to V5.0.6.0.0 automatically when you upgrade the components in the basic APM system architecture. No additional steps are required.

Upgrade from any version V4.6.2.0.0 through V4.6.10.0.0

The following tables outline the steps that you must complete to upgrade this module to V5.0.6.0.0. These instructions assume that you have completed the steps for upgrading the basic APM system architecture.

These tasks may be completed by multiple people in your organization. We recommend, however, that the tasks be completed in the order in which they are listed.

StepTaskNotes
1Revert the following queries to baseline to view the Recommendation Summary chart on the RCA Overview page and the Recommendations chart in the Overview section of an RCA Analysis:
  • Public\Meridium\Modules\Failure Elemination\Queries\Dashboard Queries folder:
    • RCA recommendation-V4
  • Public\Meridium\Modules\RCA\Queries folder:
    • Recommendation Overview Graph
This step is required only if you have previously modified the queries. Otherwise, this step will be completed automatically when you upgrade the components in the basic APM system architecture.
2Revert the following queries to baseline to retrieve the document path of images used in the Comprehensive Analysis Report via Reference Documents:
  • Public\Meridium\Modules\RCA folder:
    • Get Image Reference Documents Query
  • Public\Meridium\Modules\RCA\SSRS folder:
    • ReferenceImageDocumentsReport
This step is required only if you have previously modified the queries. Otherwise, this step will be completed automatically when you upgrade the components in the basic APM system architecture.
3Revert the following datasheets to baseline:
  • RCA Analysis Detail
  • 5 Whys
The aforementioned datasheets are used in RCA Analyses and RCA Events respectively.		This step is required only if you have previously modified the datasheets. Otherwise, this step will be completed automatically when you upgrade the components in the basic APM system architecture.
4Revert the following query to baseline to use a Tracking Item query:
  • Public\Meridium\Modules\RCA\Queries folder.
    • Find HR User for Tracking Item
This step is required only if you have previously modified the query. Otherwise, this step will be completed automatically when you upgrade the components in the basic APM system architecture.
To revert queries to baseline:
  1. Access the Catalog page.
  2. Navigate to the Public folder for the query that you want to revert: Public/Meridium/Modules/<module name>/Queries
  3. Select the check box next to the query that you want to revert, and then select .

    The Confirm Delete window appears, asking you to confirm if you want to delete the selected query.

  4. Select OK. The selected query is deleted.
  5. Navigate to the module-specific Baseline folder for queries: Baseline/Meridium/Modules/<module name>/Queries
  6. Select the check box next to the query that you want to revert, and then select .

    The Catalog Folder Browser window appears.

  7. Navigate to the folder containing the public query that you deleted in step 3.
  8. Select OK.

    A message appears, indicating that the selected item has been copied successfully.

  9. Repeat steps 2-8 for each query that you want to revert to baseline.