About Exceptions and Tasks

Exceptions and tasks ensure that the change management process is formally documented and the duties for review, approval, and implementation are assigned to appropriate personnel.

In the Application Settings for MOC, you must create Questions such that one Answer Option for each Question is associated with an Exception, and then associate the Questions with a Checklist.

For a Question in a Checklist that you added to the Change Project, when the selected Answer Option is associated with an Exception, an association is created between the Exception and the Change Project.

The Exception records associated with a Change Project are action items required for the project to be implemented successfully. After you respond to all Questions in all the Checklists in the Change Project, you can access the list of Exceptions created for the Change Project from the Exceptions and Tasks workspace of the Change Project. You can associate each Exception with tasks.

Tasks are used to break down Exceptions into smaller, more manageable pieces of work that consider all efforts required to complete the action item (i.e., the Exception). In GE Digital APM, tasks are stored in the Operations Task records. Each task can be assigned to an appropriate team member. You can track the progress of task by managing the states of the task.

Based on the progress of the tasks associated with it, you can assign one of the following statuses to the Exceptions:

Not Started: Indicates that the Exceptions and tasks have been created and requires further action.
In Progress: Indicates that the assigned team members have started working on the tasks associated with the Exception.
Complete: Indicates that all the tasks associated with the Exception have been successfully completed.

You can track the status of Exceptions in the Change Project to ensure that each task is successfully completed by the assigned team member(s). This makes the Change Project auditable.