If you are experiencing network problems while trying to run iFIX, use the following steps to identify the problem area.
To troubleshoot network problems:
- Refer to the Networking iFIX Nodes section to ensure that the network hardware and software are properly configured. Unless otherwise indicated, it is recommended that you use the latest version of your chosen network software.
- Verify that the network software itself is working properly prior to running any iFIX program using:
- the steps in the Troubleshooting Microsoft Networking section to test communications between nodes,
- the PING program described in the Using PING section to verify a physical connection to a remote computer, and
- the TCPTEST diagnostics tool described in the Working with TCPTEST section to verify that the TCP socket layer works and that iFIX can communicate to it successfully.
- Use the error codes in the Network Error Codes section to modify iFIX configuration if you continue to have problems keeping iFIX sessions active.
- Use the Network Diagnostics program, NETDIAG, by clicking the Start button, Run, and then typing the following on the command line:
NETDIAG<Enter>
The NETDIAG program creates the file, NETDIAG.DAT, in the Application path. This file can be sent to Technical Support for further assistance.
