Troubleshooting Remote Collector Management Issues

The ServiceName Registry Key is not Updated

Error message: Below are collectors in the registry without a service name. The String Registry value 'ServiceName' exists, but is blank. Collector Manager will not try to determine what the service name is. This will need to be manually configured.

Cause: When Remote Collector Management is started for the first time, the collector that you want to manage is not running. When this happens, the ServiceName registry key is not updated.

Workaround:
  1. Stop the Remote Collector Management service.
  2. Start the collector.
  3. Start the Remote Collector Management service.

The ServiceName Registry key is Updated Incorrectly

Workaround:
  1. Stop the Remote Collector Management service.
  2. Access the registry folder of the collector.
  3. Delete the ServiceName key.
  4. Start the collector.
  5. Start the Remote Collector Management service.
  6. Access the .shw file to verify that the ServiceName key has been updated.