Troubleshooting the CygNet Collector

The CygNet collector generates logs during initialization, configuration, and general operation. You can find them at C:\Proficy Historian Data\LogFiles.

Troubleshooting Tips

Troubleshoot the collector by:

  • Examining the log files for information.
  • Examining the Windows Event Viewer for error/warnings.
  • Verifying that the CygNet server is running before you start the collector.
  • Verifying that CygNet ODBC Client Tools are installed.

Additional log information can be gathered by using the CygNet Debug Mode described above for debugging the CygNet to Collector interface.

Turn on the Debug Mode

  1. Access the following folder in the registry: HKEY_LOCAL_MACHINE\SOFTWARE\GE Digital\iHistorian\Services\CygNetCollector\<entry>
  2. Double-click DebugMode DWORD .
  3. Set Base as Decimal.
  4. In the Value data field, enter 255.
  5. Select OK.
  6. Restart the collector.
  7. Close the registry and open the Proficy OPC Classic HDA server trace log file.
    Note:
    • Do not turn on both CygNet Debug Mode and DebugMode at the same time.
    • Do not turn on CygNet Debug Mode or the DebugMode key for an extended period, 10 minutes should be more than sufficient. Leaving it on will create very large log files and that could use up a great deal of disk space.

CygNet APIs Not Installed

Error message: Error Setting CygNet GlobalFunctions object: 'Class not registered'

Root cause: The CygNet 64 bit APIs are not installed.

Solution: Run the following command to install CxScript64.dll: regsvr32 "C:\...\8.1.2 Install\CygNet 812\Support64\CxScript64.dll"