Tools for Troubleshooting

The following tools can be used to assist you in troubleshooting Enhanced Failover features in iFIX:

Windows Task Manager, Networking tab – to see if your networking cards are doing what they are configured to do, and that each adapter is performing appropriately.
Windows Task Manager, Processes tab – to verify that ScadaSync.exe and ScadaRoleMgr.exe are listed as running on both SCADAs.
Log Files – to investigate what error messages may be occurring.
Error Messages – to get more information about errors that you find in the logs.
Mission Control – to view the status of the Scan, Alarm, and Control (SAC) program and whether blocks are being processed.
SCADA Sync Monitor – to display runtime information about the primary and secondary SCADA Servers.
Runtime Information Fields – to display additional runtime information available about your primary and secondary SCADA Servers, that does not already display in the SCADA Sync Monitor. These fields can be added to pictures or EDA applications. For example, these fields allow you to access more information about your data sync transports than you can in the SCADA Sync Monitor.
NetDiag – to check network communication, particularly if you are using Enhanced Failover with LAN Redundancy.