Troubleshooting the Auto Alarm Manager
Common issues you may encounter when using Auto Alarm Manager, and their possible solution(s) are summarized below:
No Ethernet Card Found
If you enabled TCP/IP networking in iFIX, and your computer does not have an Ethernet card, two error messages appear when you start iFIX. You can safely acknowledge both messages. iFIX and the Auto Alarm Manager should still start properly. If not, check your network adapter. It's possible that it does not have the TCP/IP protocol enabled.
RASAPI32.DLL Not Found
If you start the SCU and receive the following message: Can't find RASAPI32.DLL, try installing the Windows Remote Access Service software on your computer.
Modem Does Not Hang Up
If the modem on the Receiving node does not hang up when the modem on the Sending node does, you may need to enable Hardware Flow Control and Modem Error Control in your RAS software.
To enable Hardware
Flow Control and Modem Error Control:
- From the Install Network Software list box, select Remote Access Service.
- Click Configure.
- Select the port your modem uses from the dialog box and click Configure.
- Click Settings.
- Click the Enable Hardware Flow Control and Enable Error Control check boxes.
- Close all the open dialog boxes, the Network Control Panel, and restart your computer to ensure that the changes take effect.
Unable to Add RAS Server to SCU Task List
If you try to add the RAS server to the SCU task list so that it starts automatically with iFIX, you will not be able to do so. The RAS server cannot be added to the SCU task list. Instead, configure the RAS server to start automatically through the Windows Services dialog box.
To start the
RAS server automatically using the Windows Services dialog box:
- Select Remote Access Server from the Services dialog box and click Startup. The Service dialog box appears.
- Click Automatic and close all the open dialog boxes and the Service Control Panel to save your changes.
- Restart your computer to start the RAS server automatically.
Failure to Connect
If the Auto Alarm Manager fails to connect, you may need to specify the name of a Windows user account that has dial-in permission in the Advanced Send Alarm Settings dialog box. Refer to the Configuring the Auto Alarm Manager to Run Properly as a Service section for instructions.
