Troubleshoot Connection Issues

Unable to Connect the Web Admin Console with the Historian Server

Suggested solution: If you restart the EC2 instance on which you have deployed the Web Admin console, you must generate the configuration file once again to connect the Web Admin console with the Historian server.

Unable to Start the iFIX Collector

Description: Sometimes, an error occurs while starting the iFIX collector, stating that the collector fails to start and prompting you to delete the collector. This happens because the iFIX collector service is created with the default path set to C:\Program Files (x86)\GE\iFIX\ihFIXCollector.exe, which does not exist.

Workaround:
  1. Select No in the error message.
  2. In iFIX System Configuration (SCU), set the task parameters as follows:
    • Filename: Enter <installation drive>:\Program Files (x86)\GE Digital\Historian iFix Collector.
    • Command Line: Enter NOSERVICE REG=<collector name>.

Unable to Change the Destination of a Collector

If you try to change the destination of a collector from an on-premise Historian server to the cloud counterpart, an error occurs, stating, "Unable To Start the Collector Instance...Please check the parameters provided are valid and edit the Collector Instance...Press any key to exit the Application".

This issue occurs only if the collector name does not contain a prefix of the collector type.

Workaround:
  1. Access the registry entry for the collector instance.
  2. Rename the instance as follows, and close the registry: <collector type>-<original name of the instance>

    For example, if the instance name of a Simulation collector is sim1, rename it SimulationCollector-sim1.

    Use one of the following prefixes based on the collector type:
    • SimulationCollector-
    • OPCCollector-
    • OPCUACollector-
    • OPCHDACollector-
    • PiCollector-
    • PIDistributor-
    • iFixCollector-
    • ServerToServerCollector-
    • MQTTCollector-
  3. Change the deistination of the collector instance. When asked for the name of the collector instance, provide the original name (without the prefix). In the case of the previous example, enter sim1.

    An error message appears, but it is expected; you can ignore it.

  4. Access the registry entry for the collector instance, and undo the changes you made in step 2 (that is, the collector instance should now contain the original name).
  5. Close the registry, and start the collector instance.