Welcome Back to Acceleration Plans
- Maintenance and support reduce downtime and waste.
- Supported software lowers risk.
- Training helps teams adapt to workforce changes.
- “Set and forget” is not applicable to modern industrial systems.
- Expert support professionals facilitate your success.
With our Acceleration Plans, you get:
- Exceptional technical support and maintenance
- Extensive education offerings available online 24 x 7
- Structured plans for smooth adoption and strong outcomes
*Offer expires August 31, 2025. See terms below for more information.
Support to Unlock Your Potential
On-Going Support & Maintenance
Rely on the expertise of GE Vernova’s world-class product technical support staff
- Access world-class technical support with deep technical expertise to solve complex challenges
- 93% overall satisfaction rating
- 24/7 emergency support for critical issues.
Education Services & Training
Comprehensive education options
- 24 x 7 online access to online and hands-on training.
- Gain expertise at your own pace online or during expert-led sessions
Change Management & Consulting Services
Partner with designated customer success managers through the solution lifecycle to:
- Monitor account health, manage escalation, review roadmaps, have adoption benchmarks, and follow continuous improvement to achieve ROI
Save up to 80% on Reinstatement Rates with an Acceleration Plan or Term Subscription
Enjoy significant savings on our reinstatement fee – choose an Acceleration Plan (AP) level that meets your organization needs: Premier or Enterprise
Eligibility: Your AP contract has been lapsed >12 months or you had never purchased an AP contract.
Eligible Products: GE Vernova’s Proficy software including iFIX and CIMPLICITY
Terms: Single Purchase Order with minimum three-year commitment.
Offer expires August 31, 2025
Offer and specifications are subject to change without notice.
Customer Comments about GE Vernova’s Support & Acceleration Plans
“The level of support and knowledge of support personnel is great.”
“GE is very responsive to requests and engaged in ensuring that business objectives are met.”
“GE responds to stated and unstated needs in a proactive, responsive, and insightful way. The team consistently educates on their product as well as the industry.”
“GE has been very responsive to my questions and needs. Their support staff is exceptional.”
“Very good communication with them, they listen to our needs and recommendations. They treat us as a partner instead of a customer. The service and support are good and helpful. We have periodic follow-up meetings with customer success manager, which is fantastic.”
“GE is an excellent partner. We do have monthly health checks of the engagement going over commercial, project, product, and support health and address all the concerns and issues.”
“We were very satisfied with the service provided, as the team was always willing to help us when a problem was found.”