When you click the Log In button, Meridium APM verifies the user ID and password that you entered against the information that exists in the data source to which you are attempting to connect. If your credentials cannot be verified, an error message will appear, indicating that your name or password is incorrect.
What could cause this to happen?
A setting on your keyboard is preventing you from entering your login information correctly.
You are attempting to log in to a data source to which you have not been granted access.
Internet Information Services (IIS) has not been reset since your Meridium APM user account was activated.
What can a Web Framework user do?
Check your user name and password again to be sure that you are spelling it correctly, refresh your browser, and try logging in again.
Hint: The Meridium APM Web Framework login information is case sensitive. Press the Caps Lock key to be sure that is in the desired on or off position.
Make sure that you are logging in to the correct data source. When you first access the Login page, a default data source will be selected automatically but will not be displayed. The login credentials that you supply will be validated against the default data source unless you choose a different one. You may need to select a different data source before you can log in. To do so:
Click the Show Advanced Options link below the Log In button.
The advanced options appear.
In the Data Source list, select the data source that you have permission to access.
Try logging in again.
What can an administrative user do?
Make sure that the user has permission to log in to the desired data source. Check the user's user name and password to make sure that it is correct, and make sure that the user's account has been activated.
Reset IIS on the Meridium APM Web Framework Server. If the user's account has been activated or modified since IIS was last reset, that user may not be able to log in until IIS is reset again.
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