Critical Success Factors are elements of a Root Cause Analysis that
allow the analysis team to evaluate whether or not the analysis effort
has been successful. The effort is considered to be successful
if the analysis team adheres to and meets the standards defined by the
Critical Success Factors. The Root Cause Analysis Team can define Critical Success Factors that are specific to a given Root Cause Analysis or that are more generic to the work process.
RCA uses the following two types of Critical Success Factors:
Default
CSFs: RCA Critical Success Factors that are available for use
in all Root Cause Analyses. Default Critical Success Factors are stored as system preferences and appear in the Critical Success Factors workspace on the RCA Administrator page, where an administrative user can modify them and
define their own default Critical Success Factors. Default Critical Success Factors are not stored until
they are added to an RCA. When a default Critical Success Factor is added, a
new Critical Success Factor is created and populated automatically
with the Default CSF text, then linked to the Root Cause Analysis.
Custom CSFs: RCA Critical
Success Factors that are created for specific Root Cause Analyses. You can define custom Critical Success Factors
for each Root Cause analysis via the Critical Success Factors
section. Custom Critical Success Factors are defined for a single Root Cause Analysis
and stored in RCA Critical Success Factors. When Custom Critical Success Factors are created for a Root Cause Analysis, a new RCA
Critical Success Factor is created and linked to the Root Cause Analysis.
You can select one or more Critical Success Factor from the default Critical Success Factors, create a custom Critical Success Factor, or you can choose not to define a Critical Success Factor.