Overview of the Metrics and Scorecards Module

Metrics and Scorecards integrates performance management theory with sophisticated data analysis tools to prompt and facilitate actions that can improve organizational performance.

GE Digital APM Metrics and Scorecards uses Microsoft SQL Server Analysis Services that enable the selection of dimensions and measures for easy access to data, multidimensional views, drill-down analysis, Scorecards, and Key Performance Indicators (KPIs). Using GE Digital APM Metrics and Scorecards functionality, you can measure and examine your company's work requests, locations, equipment, work orders, and task information. Through data analysis, you can regulate your maintenance and reliability measurements. Using KPIs, you can track progress by focusing on specific areas within the organization. These KPIs allow you to monitor the most important variables that reflect mission success and company performance.

Note: To use an OLAP data cube as datasource for Metrics or KPI, GE Digital APM must be connected to SQL Server Analysis Services.

The primary tools that you will use within GE Digital APM Metrics and Scorecards include:

Metric View: A tool for authoring and delivering multidimensional reports. It is a visual representation of a multidimensional cube that has been defined in SQL Server Analysis Services. When you create a Metric View, you can choose the dimensions and measures from the cube. After the Metric View is created, it can be presented in charts or in a tabular format. By default, the Metric View is presented in chart format.
Key Performance Indicator (KPI): A list of metrics that are identified as the most important variables reflecting mission success or organizational performance. A KPI is a measure that is monitored over time, at a predetermined frequency. You can create KPIs, schedule updates, add data sources for KPIs, and define alerts for KPIs. A KPI can also be displayed on a dashboard in a dial representation. By monitoring a list of KPIs, you can identify the performance issues.
Scorecards: Reports that reflect the status of the KPIs. Via Scorecards, users can organize KPIs that help the organization achieve various objectives. The tabular view summarizes the status of multiple KPIs, helping you see the overall trends in a succinct format. You can also drill down into a single KPI to view more details.

Note: You must have the Metrics Manager license to create, edit, or delete a Metric View, KPI, or Scorecard.

The following table provides a list of functionality that is accessible depending on the status of the license.

Functionality	License Status: Active	License Status: Inactive
Metrics Views	Create, Update, Delete, and View	View
Scorecard	Create, Update, Delete, and View	View
Key Performance Indicators	Create, Update, Delete, and View	View Update the following features of KPI design page: Limits Schedule Alerts Privileges