Joy Global Achieves ROI in Nine Months with APM

Customer Story Bar

100%

ROI in 9 months

115%

ROI in 12 months

Customer Information

Introduction

Company

Joy Global

Industry

Mining & Metals

Background

Joy Global, now known as Komatsu Mining, is a leading worldwide provider of advanced equipment, systems, and direct services for the underground and surface mining industries. It partners with customers to both preserve the function of an asset long after it’s purchased as well as to help deliver the highest production rates.

Challenges

Making better use of available data
To optimize performance, Joy Global analyzes data produced by its smart connected products. The company was in search of a solution that would support its life cycle management processes by allowing it to better use the data available. At this same time, it was undergoing a company-wide merger of its surface and underground business lines.

Solutions

Developing a change management plan
Joy Global decided to implement Asset Performance Management (APM) , specifically utilizing the metrics and root cause analysis (RCA) capabilities. The resulting ROI objectives for the implementation included 100% ROI within 12 months and the goal to overcome cultural and geographic differences.

The change management plan that was adopted to help achieve these objectives had three phases:
  • Prepare: Develop a sponsorship model, identify value, and communicate those messages through the local leadership team
  • Manage: Communicate how changes will be rolled out across the organization
  • Reinforce: Remind the team of the overall goals and purpose

Results

Enabling a continuous loop of improvement
The implementation was successful in part due to the benefits of working with a global APM company.

Overall keys to success included:
  • Adapting the implementation approach to cultural norms
  • Prioritizing areas of greatest opportunity
  • Allowing the business to run the project
  • Balancing proven methodologies and business needs
In nine months, the company achieved 100% ROI. It recorded 115% ROI in 12 months, and ROI continues to be quickly achieved as the implementation is rolled out to other regions.