Veitur’s LV management journey with GridOS ADMS and GridOS Connect

Low-voltage (LV) networks represent the "final frontier” for distribution networks, with field teams commonly working autonomously on networks that are large in scale -- sometimes without the help of accurate models.

But utilities increasingly must view their LV networks as crucial elements of the grid that require the same level of attention as their MV and HV networks as part of a comprehensive grid modernization strategy. The reason is simple: LV networks are the first to feel the impacts of ballooning DER integration and electrification. Utilities that invest in proper LV monitoring and management capabilities can unlock many benefits, from more accurate load prediction through advanced grid analytics to increased reliability and resilience and beyond.

A utility software-based approach to LV management can alleviate the prohibitive costs of hardware-based approaches and address the toughest LV challenges.

Veitur of Iceland is one utility that has been prioritizing LV network management. As Iceland’s largest utility, Veitur is responsible for providing 60% of Iceland’s citizens with power, as well as water, heat, and wastewater services. As part of its responsibilities, Veitur has been actively deploying over 115,000 smart meters across its grid, with the goal of full coverage by 2026.

Throughout this deployment, Veitur was well aware that it also needed additional LV management capabilities to make its investment in advanced metering infrastructure (AMI) a success. Its in-house GE Vernova ADMS offered optimal HV and MV management capabilities, but had not yet been scaled up to cover Veitur’s LV network. Without LV network coverage, Veitur experienced several significant service challenges:

Veitur was determined to properly harness its smart meters’ crucial outage data and insights about power flow and consumption. With that data and the right solution, it could ensure a better experience for its customers, from both a reliability and customer-service standpoint.

Veitur chose to expand the coverage of its in-house ADMS by adding the advanced, integrated Outage Management System (OMS) to provide new LV monitoring and management capabilities. A key complement to Veitur’s existing systems, OMS is tightly integrated with ADMS, AMI, GIS, and CRM, with the option of further integrations with any enterprise resource planning (ERP) systems Veitur may later acquire.

OMS went live in Q4 2025. This initial phase provided Veitur with structured outage reporting, fault documentation, and customer-to-transformer connectivity mapping – all within a single interface.

This was a major improvement over tedious manual process that existed pre-deployment. One example is Veitur’s call center workflows. Customers previously had to call in with service complaints, which a call center agent would need to manually route to field crews. With OMS, service requests are now entered directly into the system, enabling standardized data capture and faster incident response.

The newly streamlined workflow is made possible with GridOS Connect, GE Vernova’s standardized integration layer. Rather than relying on traditional, custom-built data integrations—which are time-consuming, expensive, and difficult to maintain—Veitur chose to implement GridOS Connect, becoming the first European utility to do so.

GridOS Connect seamlessly and securely links smart meters (AMI), network models (GIS), customer data (CRM), and grid operations (ADMS) for simple and fast data exchanges. It also features built-in Zero Trust grid security principles, Kubernetes-based architecture for more frequent and faster upgrades, and event rate limiting to protect downstream system performance. GridOS Connect ensures that Veitur’s systems can handle high volumes of smart meter events—such as Last Gasp and First Breath signals—without disruption.

By using standardized and utility software components, Veitur avoided hundreds of hours of custom service work, accelerating implementation and laying a robust foundation for future innovation.

The second phase of Veitur’s OMS deployment is planned to activate full operational capabilities across outage management workflows. This includes extending visibility of the LV network within ADMS, enabling operators to detect and respond to faults in real time using smart meter data and advanced grid analytics.

Another aspect of Phase 2 will involve integrating Veitur’s ERP system into OMS. Once complete, this integration will unlock automatic creation and dispatch of work orders, thus streamlining coordination between the control center and field crews, especially during power grid disruptions. Field teams will receive precise fault location data and restoration instructions directly from the OMS, improving response times and reducing manual overhead.

As an added bonus, Veitur’s customers will benefit from automated notifications via SMS and email, keeping them informed throughout the outage lifecycle—from detection to resolution.

All of this is made possible by the continued use of GridOS Connect, which ensures seamless data flow between systems to maintain operational resilience. In addition, GridOS Connect’s event filtering and throttling capabilities protect the ADMS from overload during peak outage events, while its cloud-native architecture positions Veitur for future deployment of additional GridOS applications.

Stay tuned for further updates as Veitur continues its GridOS journey!