SmartSignal Brochure

Engineers maintain the models and monitor the software in the GE Digital Hydro Remote Monitoring & Diagnostics Team Where the SmartSignal technology can be applied: SmartSignal works across all assets: rotary, reciprocal, and fixed regardless of OEM. We have a library of digital twin blueprint models for over 330+ equipment classes to accelerate your time to value. SmartSignal service and support We provide a complete, solid, and proven implementation process, allowing for all the flexibility you need to integrate the SmartSignal solution into your unique work processes and culture. We implement the software, and we train you to take on what you feel comfortable with—we’ll do the rest. We do so quickly, so you can obtain fast value and return on investment. Services include: The Remote Monitoring & Diagnostics Centers The RM&D Centers, our in-house monitoring centers strategically placed around the globe, provides optional, flexible, and full services. These include full access to the most advanced SmartSignal software, along with all necessary services to use and leverage the software. Availability & Performance Center engineers can implement the software, provide all regular software upgrades, maintain the models, and monitor the software—to detect, investigate, diagnose, prioritize, and help resolve impending problems and to capture learnings. Customer support We maintain customer service and IT staffs to answer your questions about sustaining your implementation. Training Our training staff delivers a range of training options, including online courses, courses in our offices, and custom training at your site. Product management Our Product Managers (PMs) provide regular customer webinars regarding new releases and products, and the PMs include customers in new-product idea generation and testing. Portal and community Our customer web portal provides training, news, and software updates. And, we hold regular User Groups and Summits, where our customers gather to learn about latest innovations and to share best practices. For more information about how GE Digital's SmartSignal solution can deliver results for your business, visit r sc.ge.com/ *Digital-Twin