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Discover our commitment to safety, quality, and on-time delivery through customer collaboration and continuous improvement.

One Field Services team:

GE Vernova’s Gas Power Field Services team has a storied history spanning over 130 years, showcasing our enduring commitment to excellence and customer success. Today, the GE Vernova Gas Power One Field Services team is a crucial part of the service offering available to you. Working with our One Field Services team gives you access to technical field advisors, craft personnel, and on-site service teams that can apply a deep technical knowledge and cutting-edge tools to create customized solutions to virtually any power generation challenge‒when and where you need it.

Over the last five years, our team has evolved to focus on field service execution, with a significant emphasis on safety, quality, and on-time delivery. This has been done by training and growing our One Field Service team and implementing continuous improvement and best practices, including improved customer collaboration.

Implementing continuous improvements and best practices:

We've reached significant milestones in various improvement areas, and now we are focusing on collaborating closer with our customers in a more contemporary way. Over the last year or so, our collective field services teams of Gas Power OnSite Services (OSS), FieldCore, and APM have been working more closely together, sharing best practices, and collaborating like we've never done in the past.

Through our collaborative efforts, we have built a culture of continuous improvement, resulting in measurable outcomes across various service parameters such as parts, repairs, and overall service quality. As we continue to evolve to support our customers better, feedback from customers and frontline teams is of the utmost importance. We actively collect feedback, whether positive or constructive, to ensure that our services continually align with our customers' ever-changing needs and expectations.

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We have emphasized the One Field Services team development and training as part of our commitment to customer collaboration and best practices. In 2023, we hired over 200 field engineers globally and invested $50 million into comprehensive training programs equipping our team with the skills, knowledge, and workforce to excel in an ever-changing industry.

Training Initiatives are more than a single occurrence; they are continuous best practices:

We are committed to delivering training to our One Field Services team, focusing on technical expertise, critical thinking skills, team leadership capabilities, and effective communication. We view training as a team sport and is required by all our One Field Services team members. We are building technical expertise, which is why, in recent years, we have strived to increase our training in these areas and have done so with great success.

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In 2023, we delivered almost 5,000 training days, up 88% from 2019, which has allowed continuous improvement in our work to support our customers.
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In 2020, we had 27 individual critical thinking and leadership development classes and trained nearly 250 people. We increased that by 20% in three years and trained about 400 team members.
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We have launched a Generator Specialist Mentorship Program, which allows trainees to work alongside mentors through the learning process.
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In 2020, we offered 50 Generator Specialist Mentorship Program classes and trained about 300 team members. In the last three years we have increased the number of classes, increasing the number of trainees to around 500.

Are you interested in learning more about what the One Field Services team offers? Take this opportunity to watch our webinar, "Safety, quality & on-time execution: Planning for your next outage," on-demand today. Our experts discussed these topics at length and many more. They will share some of the latest developments on the GE Vernova side in safety, quality, and on-time execution. They will also provide recommendations for things you can proactively influence as you start planning your outages to ensure they run as smoothly as possible.

Frequently asked questions

What does the One Field Services team look like, and how are One Field Services teams organized with the outage teams and core crews for different sites?

Depending on the project's scope, the site team typically consists of a few field engineers, a craft supervisor, and a team of craft technicians responsible for executing the outage. A customer service leader (CSL), a customer project manager (CPM), and a service or outage manager are also involved in the planning. Assigning what teams are involved requires careful consideration to align the project and customer's goals with our experienced core crew and technology. This process is overseen by our dedicated resource organization, ensuring the right people are deployed to the right site at the right time. Depending on the project's scope, other specialists, such as welders, machinists, and life extension experts, may be enlisted to support the core team.

What makes your team different and more attractive than others?

What makes our One Field Services team different is our unwavering commitment to earning our place at our customers' job sites through consistent performance and dedication to delivering best-in-class services. Our team has an impressive history, with a lineage dating back 130 years, making it one of the longest-standing organizations within GE Vernova. This history has instilled pride and tradition in our team; however, we remain forward-thinking and future oriented. We have and will continue to invest in the future by focusing on training and technological advancements. Through ongoing investment in our team members and technology, we ensure that we not only uphold our legacy but also remain at the forefront of innovation and service delivery for years to come.

CS20765 Live Outages Webinar

Jeremy Williams

Global Quality Leader,
FieldCore, part of GE Vernova

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